Tagging of PMs
Staff can tag PMs. It would be very handy if the CWP could do this as well when using the Send Message action
This is already enabled for Topics.
We have a wizard which does a mini-interview; the content of this is then sent as a PM to a specified staff member, which is great as it can then be edited yet remain private. If it created a topic instead, we’d have a challenge getting privacy and visibility right.
This staff member has asked that we make it easier for them to find these PMs when they go looking weeks and months down the track as they are easy to lose in the Inbox.